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Customer dashboard UX design · Seattle, WAClient product design

Choreless Dashboard, Version 1

Before this, Choreless customers managed orders in a third-party tool. We designed their first dashboard of their own: a sidebar, one card in the middle and a status chip on every order. It went live, we watched how people used it, and redesigned it.

Client
Choreless Laundry
Role
Product designer (UX / UI)
Scope
Customer web dashboard
Version
First, then redesigned
Choreless dashboard home screen with a welcome banner, New order button and a list of pickups
Layout

One card in the middle, everything else on the side.

An always-there sidebar, one card to focus on and a calm canvas.

Choreless customer dashboard version 1 layout: a sidebar of five places with one card in the middle
Signed out

Signed out, there is only one question.

Phone number first. Order updates arrive by text, so it is the one thing the service needs.

Choreless dashboard signed-out screens: a phone number verify step and a guest menu
Home

The next order, and the orders in flight.

A greeting, the saved address, one black New order button and the pickups list.

Choreless dashboard home screen with a welcome banner, New order button and a list of pickups
Order status

Every order is a card you can read at a glance.

Colour carries the state and words carry the detail, so nobody reads to know whether to act.

Choreless dashboard order cards for pickup tomorrow, processing and order complete
Order detail

Open a card to see the order, and what it costs.

Prices read TBD until the laundry is weighed, then the subtotal, tax and tip are itemised.

Choreless dashboard order detail cards showing waiting for a driver, being processed and complete with totals
Recurring orders

From an empty list to a weekly schedule.

An empty state explains how, then a schedule shows frequency, pickup and delivery days.

Choreless dashboard recurring orders: empty state, weekly schedule and details
Before and after

From an earlier draft to the version that shipped.

The draft showed only the next order. The built version shows all of them, with navigation always in view.

Choreless dashboard earlier draft compared with the version one that shipped

Want a flow this clear?

A first version tells you what to build, and a live one tells you what to change. If your customers still email to ask where their order is, we can fix that.