Privacy Policy

Who we are

Septillion Agency builds and maintains websites for small businesses. If you have a question about anything below, email gazi@septillion.services or message us on WhatsApp at +880 130 340 3257.

What we collect

• What you send us. If you use the contact form we receive your name, email address, phone or WhatsApp number if you provide one, your business type and your message.
• Your approximate country. Our host tells us the country a request came from so we can display prices in your local currency. We do not store your IP address for this and we do not use it to identify you.
• A currency preference cookie. If you pick a currency, we store it in a cookie named sx_currency for one year so the site remembers. It contains a three-letter currency code and nothing else.
• Which pages you visit. We use Google Analytics to count visits and see which pages people read. It sets cookies named _ga and _ga_JVSQ8DR3XF containing a randomly generated identifier, and tells us your approximate location, browser and device. We do not send it your name, email or anything else you type.
• How you use the page. We use Plerdy to see which parts of a page people click, how far they scroll and how they get on with our forms. It stores an identifier derived from your browser and device, the date of your first visit and how you arrived, in your browser’s local storage. Plerdy also offers session recording, which would capture a replay of a visit — this is switched off, and we will update this page before it is ever switched on.
• Live chat messages. If you open the chat bubble, the conversation runs through Chatwoot, who host it on our behalf. They receive what you type, anything you choose to tell us such as your name or email, and store an identifier in your browser so the conversation is still there when you come back. Nothing is stored until you send a first message.

What we do with it

We use what you send us to reply to you and, if you become a client, to build and look after your website. We do not sell your data, and we do not share it with anyone except the service providers that host this site, deliver our email and run our live chat — and only to the extent they need it to do that.

How long we keep it

Enquiries are kept for as long as we may reasonably need them to follow up, and client records for as long as you are a client plus any period we are legally required to retain them. Ask us to delete your data and we will, unless we are legally required to keep it.

Your rights

You can ask us what we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Email gazi@septillion.services and we will respond within 30 days.

Changes

If this policy changes we will update the date at the top of this page.